Privacy
What happens to the details you send us.
Who we are
This website is run by James' Fencing and Landscaping, a business working across Surrey and north Hampshire. We are the data controller for the details you send us.
Contact us at jamesfencingservices@gmail.com or on 07725 029461. A postal address is available on request.
What we collect
Only what you type into the quote form or send us by message: your name, your phone number, your town or postcode, and what you tell us about the job.
How it reaches us
This website stores nothing and has no database. When you send the quote form, your browser opens WhatsApp or your email app with the message ready, and you press send.
That means your message travels through WhatsApp, run by Meta Platforms Ireland, or through your own email provider, and reaches us in a Gmail inbox, run by Google Ireland. Both store data on servers outside the UK under the safeguards in their own terms. We do not pass your details to anyone else.
Why we are allowed to hold it
Our lawful basis under UK GDPR is legitimate interests: we need your contact details and your job details to answer you and give you a price. If you go ahead with the work we rely on contract instead, because we need your details to do the job and invoice it. You can object to the legitimate interests basis at any time by emailing us.
What we do with it
We use it to reply to you and to price your job. We do not sell it, and we do not add you to a mailing list.
How long we keep it
If you ask for a quote and do not go ahead, we delete your message and your details within 12 months.
If you become a customer, we keep the job record and the invoice for 6 years after the work is finished, because business records have to be kept for that long.
Your rights
You can ask us to:
- tell you what we hold about you
- correct anything that is wrong
- delete it
- stop using it, or limit how we use it
- object to us using it
- send you a copy in a portable format
Email jamesfencingservices@gmail.com and we will reply within one month.
If you are unhappy, tell us first
Email jamesfencingservices@gmail.com with "Data protection complaint" in the subject line. We will confirm we have received it within 30 days, look into it, and tell you the outcome.
If you are still not happy, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
We use Google Analytics, but only if you say yes on the cookie bar. It tells us how many people visit, which pages they read, roughly which town they are in (worked out from the internet connection, never an exact address) and whether they pressed Call, WhatsApp or the quote form. It does not tell us who you are.
If you say yes, Google Analytics sets cookies named _ga and _ga_ followed by a code, kept for up to 2 years. If you say no, nothing is set. Google processes this data for us under its data processing terms, and it may be handled outside the UK under Google’s safeguards.
Your choice is kept in your browser for 180 days. Change it at any time with Cookie settings, at the bottom of every page. Saying no deletes the analytics cookies straight away.
We use no advertising cookies.
Last updated: 8 November 2026.